Andres
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Total activity51
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Last activity
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Activity overview
Latest activity by Andres-
Andres commented,
How do I see the comments users left? In the Zendesk Support Dashboard in Explore I can see that some of the respondents left a comment, how do I see what they said?
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Andres commented,
Thank you Noly Maron Unson - that's exactly what I was looking!
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Andres commented,
Thanks Brandon, Unfortunatly I'm not a developer and don't have clue as to how to implement what Ahmed Zaid suggested. Are there any articles that can help me get started with how to update custome...
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Andres commented,
As a follow up, I've sometimes, very rarely, seen SMS as an option in the support view, how / why did this happen? (and how can I make it always happen)
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Andres commented,
"You can add numerous types of custom fields to tickets and they can be visible to agents only or to both agents and end users. You can include custom fields to your support request form by adding ...
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Andres commented,
What user fields are not custom, I'm assuming name, email and phone come out of the box, but is there a way to see what the default user fields are? I can only find my custom user fields.
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Andres commented,
I can't believe we have to do all this to reply via text, it seems so intuitive to reply to the number. I've had several tickets were agents just replied to the phone number (without checking the t...
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Andres commented,
So I made a bot, and I turned on the web widget, but I can't figure out how to make the bot appear in the web widget. The "help" button appears in the lower right, but it's not the bot I created, i...
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Andres commented,
So I can't capture a phone number or any other filed that is a number? That is super-unhelpful. A few of the most important questions I have for users are numbers, in addition to phone number I nee...
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Andres commented,
The link to the pinterest gallery is broken