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Khoa Le's Avatar

Khoa Le

Joined Jul 13, 2023

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Last activity Jul 13, 2023

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Khoa Le commented,

CommentTicket basics

While the advantages of agent workspaces are apparent for accounts that provide support using multiple channels, this is a severe step back for those of us who only use email. The layout of agent workspaces does not mimic the workflow/layout of email.

It's obvious that agent workspaces is catered towards accounts using multiple channels for support; and so this feels like a con to upgrade/add additional channels to make the most of the "feature."

Agent workspaces can obviously exist without it being a mandatory layout (it has since its introduction), and so it makes no sense to push this onto those of us who do not need/prefer it.

View comment · Edited Jul 13, 2023 · Khoa Le

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