Carlota Bergillos
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Total activity51
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Last activity
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Activity overview
Latest activity by Carlota Bergillos-
Carlota Bergillos commented,
+1 for Anton. Having automatic translations for default responses is essential. If not possible, enabling dynamic content for those fields would also be helpful.
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Carlota Bergillos commented,
Hello Shruti. The condition to exclude the tag dsat_reopen needs to be in under "Meet ALL of the following conditions".
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Carlota Bergillos commented,
Hello Shruti. You just need one trigger. You first include Add tag > Your custom tag under the ACTIONS. Then you can include Tag > Contains NONE of the following > Your custom tag under the CONDITI...
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Carlota Bergillos commented,
Ollie is right. To prevent the loop you just need to add a tag whenever the trigger runs for the first time, and then exclude that tag from the trigger.
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Carlota Bergillos commented,
Just filled the form for the EAP - any updates on this?
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Carlota Bergillos commented,
Hello. We would really need this to migrate from Chat to Messaging: Being able to automate an "offline agents" message when the chat is not accepted because all the agents are offline Being able ...
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Carlota Bergillos commented,
Hello, In the standard layout the width of the columns is smaller that in the custom layouts that we can build. Is there a possibility to remove the limit of the width in the custom layouts so we ...
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Carlota Bergillos commented,
Hello, We already have access to the Essentials Card and it is a great functionality for us to keep a clean workspace for our agents. However, we would like to leave here - and reinforce what som...
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Carlota Bergillos commented,
We would like to be able to add a column to the Solved view in the Agent's Dashboard Home with one of our ticket fields.
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Carlota Bergillos commented,
+1