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Lance Brewer's Avatar

Lance Brewer

Joined Mar 21, 2023

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Last activity Mar 14, 2024

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Latest activity by Lance Brewer

Lance Brewer commented,

Community comment Feedback - Help Center (Guide)

I was directed to leave a feature request comment by Zendesk Support to this thread, although it's not exactly related to what I am asking for...It would be nice to allow, after the creation of a KB article, to specify a notification group to make aware that the article was created (for instance, all agents, or agents in a certain group, specific customers, all customers, etc.) Whenever we create an article, we announce it internally to all agents / team members. We have to copy and paste the link and the contents of the article to an email and send out manually. It's fine, but it would be nicer to have this communication function within the Zendesk tool directly to automatically send out. Thanks for your consideration.

View comment · Posted Mar 21, 2023 · Lance Brewer

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