karankuwarbidxb
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Last activity
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Activity overview
Latest activity by karankuwarbidxb-
karankuwarbidxb created a post,
Auto followup on side conversation?
Hi, We use side conversations to reach out to our third parties and the associates currently followup on them manually. Is there a way to trigger an email notification in an existing side convers...
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karankuwarbidxb commented,
Thanks Jacob the Moderator. This liquid markup gives me the date output that i'd want. I have a custom date field called "booking-date' where I want to fill this data. Can you help me with the fin...
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karankuwarbidxb created a post,
Extract date from subject and pass it to a custom field
Hello, We have given our customers a standard subject line that they can use to raise tickets. Something like this: Booking No. // Request Type// MM-DD-YYYY I want to extract the MM-DD-YYYY and pas...
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karankuwarbidxb created a post,
Omnichannel routing of cases with condition
Hi, In our business we have some cases (Let's call them - Queries) have a standard SLA and the team needs to followup on these cases. And that's why the team keeps these cases as open. In the meant...
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karankuwarbidxb created a post,
Trigger to add tag if the email is received from particular domains/Email address
Hi, I am trying to create a trigger through which I can prioritize a certain group of customers from rest of the customers. Presently I have a list of domains (Around 200) and I want to set up a co...
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karankuwarbidxb commented,
Jacob the Moderator Nothing. The trigger should only run if the date is greater than 30 days. And it should be one time too (We can add a tag so that the trigger doesn't run again).
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karankuwarbidxb commented,
Jacob the Moderator In my case I want to auto reply emails that have qualifies the following condition (Instant notification using trigger): Condition: Ticket is created + The order delivery dat...
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karankuwarbidxb commented,
Hi Jacob the Moderator Is there no way to do this on realtime? Because, from what I understand, there will always be a delay in it triggering by atleast 1 hour if we do it through automations.
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karankuwarbidxb created a post,
How to add custom fields/validations on tasks?
We are onboarding to Zendesk sell and one of our use case is to assign multiple tasks with different priority and task type to our sales team. The task option in Zendesk sell seems very vanilla. I ...
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karankuwarbidxb created a post,
How to set up a trigger for a date field of the value is above/more than n days?
AnsweredI want to create a trigger for sending an email notification to the users if the order delivery date is more than 30 days. On trigger conditions I can't see any option to set a condition like: DATE...