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svetlana CHITOROAGA's Avatar

svetlana CHITOROAGA

Joined Feb 08, 2024

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Last activity Apr 23, 2024

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Latest activity by svetlana CHITOROAGA

svetlana CHITOROAGA commented,

CommentUtilisation des articles de la base de connaissances

Bonjour, 

Une fois les articles créés, peut on les exporter?

 

View comment · Edited Apr 23, 2024 · svetlana CHITOROAGA

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svetlana CHITOROAGA created a post,

Post Q&A - Talk and text

Hello, I find myself in a complicated situation I have 2 completely separate lines for 2 antities and in no case, the agent, on the other hand the directory of the 2 lines is mixed, we cannot dissociate them, which poses a problem, each line should have its own directory, both for practical reasons and also for confidentiality reasons, is there an option provided for this?

Posted Feb 08, 2024 · svetlana CHITOROAGA

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svetlana CHITOROAGA commented,

Community comment Feedback - Ticketing system (Support)

Hello, I find myself in a complicated situation due to the fact that the light agent has access to the end user directory, I have 2 completely separate lines and under no circumstances should the light agent have access to customer information that does not concern him , just like for agents, the directory of lines are mixed and this is not practical. we should determine the accesses of the light agent, rather than paying him a subscription as an agent simply for his access. Is there a solution planned for this?

View comment · Posted Feb 08, 2024 · svetlana CHITOROAGA

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