Caleb Miller

+1 on this - it seems like the plugin is only half integrated when not all of the fields within JIRA are show-able within the Zendesk integration. It would be great to be able to fill in ALL of the tickets needed for our escalations to Bugs and Product Implementation teams, without having to go into JIRA after creating the issue.

Not a blocker and it's still a very helpful plugin, but it does need this update, infact at this point it seems like less of a feature request and more of a bugfix.

Example: we have a "Teams" field which is part of the newer Jira Service Management functionality (https://support.atlassian.com/jira-service-management-cloud/docs/what-is-jira-service-management/) and it would be great to be able to see this, even if we had to map it as a custom Field Mapping from the JIRA plugin configuration section.