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Diane Kaplan's Avatar

Diane Kaplan

Joined Dec 23, 2022

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Last activity Jan 05, 2023

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Latest activity by Diane Kaplan

Diane Kaplan commented,

CommentHow to fix access issues

One other cause for this symptom (for others who find this post) can be when we're deferring to a third party for authentication (in my case Auth0), but you're not actually listening to their response for this type of user. I reproduced this symptom when I'd only enabled SSO for end users and then tried to log in with my Zendesk admin (a team member). We redirected to Auth0 where I entered the user/password crews, it did a successful login, redirected to Zendesk, but then redirected to the auth0 logout endpoint because I hadn't had Team Members configured to use SSO. Once I enabled Team Members to use my SSO configuration, they were no longer logged out and proceeded to Zendesk as expected. 

View comment · Edited Jan 05, 2023 · Diane Kaplan

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