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Robin

Joined Dec 20, 2022

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Last activity May 10, 2023

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ACTIVITY OVERVIEW

Latest activity by Robin

Robin commented,

Community comment Feedback - Ticketing system (Support)

In my eyes, it is completely unimaginable how a company that is supposed to be a leader in customer service does not offer its customers advanced support for sound notifications. In today's society, all customers want answers within a couple of seconds and that is also our motto, to answer all chats within 30 seconds. Just like any profit company, it is of the utmost importance that an employee does not sit around twiddling their thumbs waiting for a chat to come through. With just the little red dot next to the icon that looks like a bell, that's exactly what our employees have to do. Sound notifications only work if it is a new customer who sends a message. If a customer that you had a conversation with a couple of days ago asks a new question, you don't get a notification except for that little red dot next to the bell.

Zendesk fix this ASAP if you claim to be a company that should facilitate customer service and be an industry leader. Had I known this before signing for a full year, I would never have chosen you. Dozens of people have requested the same thing above and you haven't even responded. I think you also need sounds notifications. It's very easy to miss that little red dot...

View comment · Posted May 10, 2023 · Robin

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Robin commented,

Community comment Feedback - Chat and Messaging (Chat)

Hey,
Can you please update us here when this is added :) 

View comment · Posted Jan 24, 2023 · Robin

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Robin commented,

Community comment Feedback - Chat and Messaging (Chat)

Any update about this yet?

View comment · Posted Dec 20, 2022 · Robin

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