Bill Brooks
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Total activity32
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Last activity
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Activity overview
Latest activity by Bill Brooks-
Bill Brooks created a post,
Allowing anyone to submit tickets via email but restricting who has access to the Help Center
Hello, we would really like to allow anyone to submit tickets via email, but restrict access to the Help Center. We do not want to allow people to create their own account, rather only an admin or...
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Bill Brooks commented,
Hello, our company would like to restrict access to our help center to signed in users. But, we do not want just anyone to be able to create an account. We want to control who has an account for ...
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Bill Brooks commented,
Adding bulk uploads to existing ticket fields seems like it should be a very easy thing to implement and many people who would benefit. Myself and my company included. Please consider adding this f...
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Bill Brooks commented,
Hello, Our small company will often have a customer write directly to an agent, rather than our support address. If the agent forwards the email to support, the ticket is created and the requester ...
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Bill Brooks created a post,
Hosting Help Center Videos on Microsoft Stream
Microsoft Stream (Classic) is the newest available video hosting service offered by Zendesk. Our company just invested in Zendesk thinking we can host our videos there. However, the classic versi...