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Tanya Sawyer

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Latest activity by Tanya Sawyer
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    Tanya Sawyer commented,

    @Zac Garcia I like your proactive thinking! I do think this would be problematic because all comments, including agent responses, would create a ticket. So, although we could create a problem code ...

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    Tanya Sawyer commented,

    Agents can use the CRM to respond to Facebook, Twitter, now Google Play, but not the community that is hosted by the CRM. This is unfortunate. Zendesk should prioritize allowing community posts AND...