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Bailey McWhorter's Avatar

Bailey McWhorter

Joined Mar 24, 2023

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Last activity Apr 26, 2023

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ACTIVITY OVERVIEW

Latest activity by Bailey McWhorter

Bailey McWhorter commented,

CommentSEO and help center search

Julio H, thank you. I don't see interaction ID or Item ID in Guide: Knowledge base. 

View comment · Posted Apr 26, 2023 · Bailey McWhorter

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Bailey McWhorter commented,

CommentSEO and help center search

Do archived articles change the analytics in Explore?

For instance, if I have a report that shows the total # of articles views and I remove one article that had 100 views, does the report show the total #of article views drop by 100? Or does it keep track of all article views, regardless of whether they are archived? How about deleted?

View comment · Posted Apr 12, 2023 · Bailey McWhorter

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Bailey McWhorter commented,

CommentReporting and analytics for help center

Is the click through rate for articles suggested by the chat bot is included in the help desk article search click through rate? Or is the search click through rate based only on the help center numbers and answer bot/chat bot does not influence or affect the data?

View comment · Posted Mar 24, 2023 · Bailey McWhorter

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Bailey McWhorter commented,

CommentWorking with articles in the knowledge base

Is it a good idea to add a label that is a keyword, but it is already in the title?

Example title: How to fix your car's brakes

Labels: car, brakes

Are those bad labels because they already appear in the title and thus is redundant? Would a better label be something like "DIY" or "Repair" or "maintenance"? 

View comment · Posted Mar 24, 2023 · Bailey McWhorter

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