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Danny Grabacki
Joined Jan 18, 2023
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Last activity Feb 21, 2023
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Latest activity by Danny Grabacki
Danny Grabacki commented,
Community comment Feedback - Ticketing system (Support)
I am in agreement with the larger group here as well! I can't understand why light agents should be restricted targets in triggers. All I want to do is add a simple notification email when they are "@" mentioned on tickets that pops an alert into their inbox. Going to do some digging and see if I can figure out a workaround, but hopefully Zendesk takes action on this!
View comment · Posted Jan 18, 2023 · Danny Grabacki
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