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Danny Grabacki

Joined Jan 18, 2023

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Last activity Feb 21, 2023

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Latest activity by Danny Grabacki

Danny Grabacki commented,

Community comment Feedback - Ticketing system (Support)

I am in agreement with the larger group here as well! I can't understand why light agents should be restricted targets in triggers.  All I want to do is add a simple notification email when they are "@" mentioned on tickets that pops an alert into their inbox.  Going to do some digging and see if I can figure out a workaround, but hopefully Zendesk takes action on this!

View comment · Posted Jan 18, 2023 · Danny Grabacki

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