Hi! I would love to see that I could set a default ticket form based on the agents default brand.
I also agree with all of the above. Please prioritize this Zendesk.
Swedish please. Snälla, rara, söta, tack!
Ah. Got it! Thanks a lot Cale
Cale, would this work by using a label called "secret article"?
I love this app. I would love it even more if I could paste the guides "inline" in the ticket. =)
It would be awesome to have the SLA functions beside the NKI stats.
In the agent´s case-form: A compact (yellow) editable box right beneath the case-title/metadata would be great for putting close to hand links and short facts central to the case.
I'm super interested in this as well. I would like to use it for the technicians on a monitor in the room, displaying NKI results, last week vs current week ticket resolution and such.
+1 for this.