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Mariem

Joined Dec 29, 2022

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Last activity Jan 11, 2023

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Mariem commented,

CommentSingle sign-on

Hello,

I am using SSO to allow users to log into their account in Zendesk, and sometimes the authentication fails, and the user is logged out with this message in the URI: ?kind=error&message=“Invalid user. E-mail:  is already used”.
I had this issue for a while now, but I still don’t understand what exactly triggers it. The most plausible theory I have for now is that this happens when a user changes their email in my application and those changes aren’t reflected into their zendesk account which still has the old email. But I have found instances where it happened for users who have the same email in both accounts.
Can you give me more context as to when this error is raised? Do you have any ideas of the source of my issue or any possible solutions?

Thank you

View comment · Posted Dec 29, 2022 · Mariem

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