I'd like AI to help me remember my preferences & format my articles. (maybe even make suggestions!)

What problem do you see this solving? (1-2 sentences)

As someone managing the Guide, I struggle to remain consistent with headers, formatting, especially if some time has passed since I last worked on the Guide.

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

I've been recently updating our help center so this is currently coming into play multiple times/day. However, it's even more relevant when a lot of time has passed and maybe I have forgotten my standards next time I come back to it. As a result, my articles are not consistent across the board. The problem is multiplied when I have another person or two also helping me perform updates.

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

I have been using ChatGPT, first to advise me on good help center article formatting, and then to *remember* my preferences, and I can paste in my articles and it will format according to my preferences. It remembers such things as:

Always refer to button names in bold to make them stand out (e.g., Submit, Hold).
Use italics for all report names (e.g., Time Study Compliance Report).
Where possible, keep each step explicit to ensure clarity, even if it increases the total number of steps.
Use short, simple sentences for each step to maximize readability, especially for busy users.
Refer to roles specifically and consistently, using the full title "time study program administrator" whenever relevant.
Use action verbs and the active voice to keep instructions clear and engaging.

The biggest downside of my current workaround is that it cannot go ahead and format my headers as Zendesk “Header 2” so that I can link to the sections from my Contents, or add the header colors that I like to use (to match our brand.) That's where having it done by Zendesk AI directly would provide a major improvement.

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

It would be similar to the AI “simplify” or “expand” (which I believe is currently in EAP.) I would highlight the section I want corrected, and it would apply my preferences.