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Robert Delbueno

Joined Jan 20, 2023

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Last activity Sep 25, 2024

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Latest activity by Robert Delbueno

Robert Delbueno commented,

Community comment Q&A - Users, groups, and organizations

Pretty lame this is not doable directly in ZD. I was able to make a Zapier Zap to do it. Correct me if I am wrong about not being able to do it directly in ZD.

 

View comment · Posted Sep 25, 2024 · Robert Delbueno

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Robert Delbueno created a post,

Post Q&A - Users, groups, and organizations

I have a custom User field name Oilsoft ID. I have a custom Ticket field named Oilsoft ID. I want to inherit the User Oilsoft ID into the the ticket Oilsoft ID upon ticket update if there is not already a Ticket Oilsoft ID present.

 

I have tried to do this with a trigger as follows:

Meet ALL conditions:

Ticket>Ticket      Is   Updated

Ticket>Oilsoft ID   NOT present

 

Actions:

Ticket>Oilsoft Id    {{ticket.requester.custom_fields.oilsoft_id}}

 

But the Action simply put the the literal “{{ticket.requester.custom_fields.oilsoft_id}}” in the Ticket Oilsoft ID field.

 

This seems to indicate that placeholders can't be used here.

So how else could I achieve this functionality?

 

 

Posted Sep 24, 2024 · Robert Delbueno

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Robert Delbueno commented,

Community comment Feedback - Voice (Talk)

another +1 , again. Seems like such an obvious feature.

View comment · Posted Aug 16, 2023 · Robert Delbueno

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Robert Delbueno commented,

Community comment Feedback - Voice (Talk)

Any progress on this?

No ability to track agent Away/Available time??

Are you kidding me? This is a fundamental metric for a customer service platform, no?

Arggg.

View comment · Posted May 24, 2023 · Robert Delbueno

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Robert Delbueno commented,

Community comment Feedback - Voice (Talk)

Agree 100% please add ability to actually use the phone capabilities on the mobile app. Seems like a no brainer. After migrating from RingCentral I am lost without mobile calling.

View comment · Posted Jan 20, 2023 · Robert Delbueno

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Robert Delbueno commented,

Community comment Feedback - Voice (Talk)

I agree. Badly needed feature.

View comment · Posted Jan 20, 2023 · Robert Delbueno

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