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Robert Delbueno
Joined Jan 20, 2023
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Last activity Sep 25, 2024
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Latest activity by Robert Delbueno
Robert Delbueno commented,
Pretty lame this is not doable directly in ZD. I was able to make a Zapier Zap to do it. Correct me if I am wrong about not being able to do it directly in ZD.
View comment · Posted Sep 25, 2024 · Robert Delbueno
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Robert Delbueno created a post,
I have a custom User field name Oilsoft ID. I have a custom Ticket field named Oilsoft ID. I want to inherit the User Oilsoft ID into the the ticket Oilsoft ID upon ticket update if there is not already a Ticket Oilsoft ID present.
I have tried to do this with a trigger as follows:
Meet ALL conditions:
Ticket>Ticket Is Updated
Ticket>Oilsoft ID NOT present
Actions:
Ticket>Oilsoft Id {{ticket.requester.custom_fields.oilsoft_id}}
But the Action simply put the the literal “{{ticket.requester.custom_fields.oilsoft_id}}” in the Ticket Oilsoft ID field.
This seems to indicate that placeholders can't be used here.
So how else could I achieve this functionality?
Posted Sep 24, 2024 · Robert Delbueno
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Robert Delbueno commented,
another +1 , again. Seems like such an obvious feature.
View comment · Posted Aug 16, 2023 · Robert Delbueno
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Robert Delbueno commented,
Any progress on this?
No ability to track agent Away/Available time??
Are you kidding me? This is a fundamental metric for a customer service platform, no?
Arggg.
View comment · Posted May 24, 2023 · Robert Delbueno
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Robert Delbueno commented,
Agree 100% please add ability to actually use the phone capabilities on the mobile app. Seems like a no brainer. After migrating from RingCentral I am lost without mobile calling.
View comment · Posted Jan 20, 2023 · Robert Delbueno
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Robert Delbueno commented,
I agree. Badly needed feature.
View comment · Posted Jan 20, 2023 · Robert Delbueno
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