Robert Delbueno

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

another +1 , again. Seems like such an obvious feature.

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• Robert Delbueno
• Created August 16, 2023 18:50
• 2 votes

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Any progress on this? No ability to track agent Away/Available time?? Are you kidding me? This is a fundamental metric for a customer service platform, no? Arggg.

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• Robert Delbueno
• Created May 24, 2023 17:16
• 3 votes

1. Community
2. Feedback - Voice (Talk)
3. Ability to receive calls through the Zendesk app

Agree 100% please add ability to actually use the phone capabilities on the mobile app. Seems like a no brainer. After migrating from RingCentral I am lost without mobile calling.

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• Robert Delbueno
• Created January 20, 2023 19:37
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk | Agent can Talk to another agent

I agree. Badly needed feature.

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• Robert Delbueno
• Created January 20, 2023 19:35
• 0 votes