
Jason Howard
-
Total activity13
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes4
-
Subscriptions4
Activity overview
Latest activity by Jason Howard-
Jason Howard commented,
@Joe - I guess we're lucky - our volume currently is ~50-60/week.
-
Jason Howard commented,
+1 to Joe's request above, for I've had this happen twice as well.
-
Jason Howard commented,
@Josh - all the metrics associated with Answer Bot are in Insights / GoodData. Create a new report and you'll see an entire section for Answer Bot values. Cheers.
-
Jason Howard commented,
Very excited about this feature! We've been using it for about 2 weeks now, and wanted to offer some feedback, for currently our deflection rate is 1.8% and the CTR is 9.6%. I believe this could ...
-
Jason Howard commented,
If you permanently delete a ticket forever, does it still factor into the "New Tickets" count in the reporting/analytics?