Jason Howard

Total activity 13
Last activity July 14, 2017 19:45
Member since March 24, 2016 22:36

Following 0 users
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Votes 4
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Activity overview

Latest activity by Jason Howard

Jason Howard commented, July 14, 2017 17:43
@Joe - I guess we're lucky - our volume currently is ~50-60/week.
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- Jason Howard
- Created July 14, 2017 17:43
- 0 votes
Jason Howard commented, July 14, 2017 16:13
+1 to Joe's request above, for I've had this happen twice as well.
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- Jason Howard
- Created July 14, 2017 16:13
- 0 votes
Jason Howard commented, April 27, 2017 23:05
@Josh - all the metrics associated with Answer Bot are in Insights / GoodData. Create a new report and you'll see an entire section for Answer Bot values. Cheers.
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- Jason Howard
- Created April 27, 2017 23:05
- 0 votes
Jason Howard commented, April 21, 2017 21:31
Very excited about this feature! We've been using it for about 2 weeks now, and wanted to offer some feedback, for currently our deflection rate is 1.8% and the CTR is 9.6%. I believe this could ...
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- Jason Howard
- Created April 21, 2017 21:31
- 1 vote
Jason Howard commented, April 13, 2017 18:21
If you permanently delete a ticket forever, does it still factor into the "New Tickets" count in the reporting/analytics?
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- Jason Howard
- Created April 13, 2017 18:21
- 1 vote

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