Benjamin Lamiable

Hello Zendesk community,

I hope you are all doing well,

I searched for articles referring to this kind of need but was unable to, so I come here hoping anyone has an idea.

We have a "Number" field on Organization, that we will call "Available Vouchers"

I'm planning to set a Field on ticket, editable by agents, the name will be "Vouchers used".

I would like to know if this is possible (and how) to automatically have this behaviour :

- Whenever an agent fills the "Vouchers Used", we would like the number set up in it to be automatically reduced from the "Available Vouchers" field.

Example : 

- Organization ABC, "Available Vouchers" is equal to 10

- Ticket #12345 linked to Org ABC, my agent fills "Vouchers Used" to 3

--> I would like the Available Vouchers field to be automatically changed to 7 (10 - 3).

Is there anything I can do which would allow me to do such kind a thing ?

My main objective is to be able to pilot the number of vouchers used among tickets.
I know I could do it with "Explore", but maybe we could do it at an upper lever ?

 

Thanks in advance for your help everyone,

Have a great day !

Regards,

Hi again Raphaël,

 

When switching to "PUT" rather than "POST" + referring a ticket.id, it works correctly, but..

The field content do not seem to absorb the variable contained into my {{ticket.organization.custom_fields.important_information}} field, it directly post "{{ticket.organization.custom_fields.important_information}}" into the ticket field, without taking the data referred into it (which is "TEST!" actually).
Same result when adding .title at the end, of course ^^

 

Maybe there is something wrong in my process ?

Thanks again for your help.
 

Hi Raphaël,

Thanks for your feedback,

Unfortunately the result is exactly the same.

404 Not found :

{"error":"InvalidEndpoint","description":"Not found"}

 

Endpoint URL :

https://domain.zendesk.com/api/v2/tickets/{{ticket.id}}

 

Thanks in advance for your help

Hi everyone,

 

I'm trying to send Organization "multi-line" text field content into "Ticket" multi-line text field content.

I read that this was not possible with simple triggers and that I should rather use Webhooks.
The thing is, I'm only able to to make them works when I'm using "PUT"  method.
With POST method, I've got the following error message :

{"error":"InvalidEndpoint","description":"Not found"}

 

My ENDPOINT URL is the following :

https://domain.zendesk.com/api/v2/tickets/{{ticket.id}}.json

 

The Request I launch is that one :

{
    "ticket": {
        "custom_fields": [
            {
                "id": 13257384091921,
                "value": "{{ticket.organization.custom_fields.important_information.title}}"
            }
        ]
    }
}

 

Is there anything I'm not doing correctly ?
I'll take any simple method in order to be able to grab my Org custom field content and push it into my Ticket custom field.
Please note that I can have a lot of different contents into my Org Custom field.

 

Thanks in advance for your help

Regards