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Jeff Radovan

Joined Mar 06, 2023

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Last activity Mar 06, 2023

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Jeff Radovan commented,

CommentTicket customization

I have a custom ticket field that is required to solve a ticket, however, this setting is ignored by an Automation that closes tickets that have been open and pending for a period of time. 

How can I require the custom field to be required to update a ticket, or is there another solution to  this issue? 

View comment · Posted Mar 06, 2023 · Jeff Radovan

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