Callum D

Yes, it is possible to provide end users with a log of their search history. This can be done by tracking and storing the search queries made by the user in a database associated with their account. The log can then be retrieved and displayed on their profile page or as they search. The implementation details of such a feature would depend on the specifics of the website, including the technology stack and the data storage solution being used.

Yes, it is possible to automatically assign a field in Zendesk based on the requester's email domain. You can achieve this by creating a trigger in Zendesk that matches the incoming email address and sets the corresponding value in the 'Agency/Customer' field.

Here's a step-by-step guide to create the trigger:

1. Go to the Zendesk Admin interface
2. Navigate to the Triggers section
3. Click on the "Add trigger" button
4. Give the trigger a name, e.g. "Assign Agency/Customer based on email domain"
5. In the "Meet all of the following conditions" section, select "Ticket is created" as the trigger event.
6. Add a new condition "Ticket: Requester email" and specify the pattern that matches.

I think this will answer your question.

I'm creating a test suite for our Zendesk apps, and testcafe works ok in our settings but not with a local zat server. When a developer wishes to test a change, they will create and run the app within a zat server, which will communicate with the Zendesk instance selected, and when?zat=true is attached to the URL, the local app modifications will be loaded. The updates do not appear to load in Testcafe, and there is no contact with the zat server. Pull requests must include a zat server to test changes before they are merged with other environments. I realise this is a very unique issue, however

I need to display the user's name in the Zendesk chat (for the agents), and I'm using the Zendesk code:

window.zESettings = {
 webWidget: {
   authenticate: {
     chat: {
       jwtFn: function(callback) { 
         fetch('JWT_TOKEN_ENDPOINT').then(function(res) {
            res.text().then(function(jwt) {
             callback(jwt);
            });
          });
        }
      } 
    }
  }
};

and the jwt token is as follows:

var payload = {
  name: '#{customerName}',
  email: '#{customerEmail}',
  iat: #{timestamp},
  external_id: '#{externalId}'
};
var token = jwt.sign(payload, '#{yourSecret}');

The code does not function, and there are no problems, but the user name is not shown. The Zendesk manual is devoid of useful information; has anyone incorporated Zendesk into their app? What am I doing incorrectly? Any assistance and suggestions are much welcomed.