Max

Yes please ! More than needed for us

hello Benjamin Kirsch 

Indeed we see a little /!\ but ONLY if agent clicks on “CC” button which is very rarely..

Product should think about a better way to notify when no email addres.. thank you

Hello, can I activate Copilot for some agents (in specific countries) and not all of them ? The plan is to test it out before deploying to all the countries. Thank you

Hi there,

So we have copilot activated.

>Auto-assist is generating an answer in the language of the requester (or detecting language of the request).

>Our issue is that my Agent speaks only english, he receives a ticket in greek, Copilot generates an answer in Greek.

>Is there a way to get a translation for my agent ? Because he can't edit/approve the greek answer if he doesn't understand it…
Thank you for your input on that specific use case

ERROR

Be careful this is wrong :

Note: Your domain will be automatically appended to zendeskverification. If your domain is used in more than one Zendesk account, your TXT record can include all of the verification codes, separated by a space, up to 255 characters.

You have to do 2 separate DNS records and not separate them by a space for it to work. Confirmed by Zendesk Support (Support Tech Engineer Principal Tier 3)

ERRATUM 

Attention ceci est faux :

Remarque – Votre domaine sera automatiquement ajouté après zendeskverification. Si votre domaine est utilisé par plusieurs comptes Zendesk, votre enregistrement TXT peut inclure tous les codes de vérification, séparés par un espace, jusqu’à un maximum de 255 caractères.

Il faut faire 2 enregistrements DNS différents et non les séparer par un espace pour que cela fonctionne. Confirmé par Support Zendesk ( Ingénieur Support Technique Principal Tier 3)

hello, it seems that DC is not supported in views. Since few months (weeks?) I add a DC as a view title, but when I come back it's not there anymore and not translated.

Would be useful because our team is international and we need translation, for example

🧑🏻‍💻MY TICKETS

🧑🏻‍💻MES TICKETS

🧑🏻‍💻MIS TICKETS

hello Paolo 

how can we add cc in a macro triggering a side conversation ? 

When creating a macro, we can pre-fill the “To” field but not add cc. I was wondering if there was a special way to do it adding cc: or something ? Thank you

hello Paolo 

so we want to add Proactive messages for visitors of our website : 

- one trigger for homepage

- one trigger for special categories (christmas) of our website

- one trigger for checkout

We setting the 3 triggers, with the specified URLs. It appears that if a visitor arrives at the homepage, and see the first proactive message, then the 2 others won't work. Is that a normal behaviour ? Shouldn't it trigger the 3 times if visitor navigates through homepage, then christmas category, and then checkout ?

thank you

hello Barry Neary 

I've been told by zendesk support that I can exclude some brands from omnichannel routing in Messaging Channel.

On my side I thought this was just possible for email/web form tickets, for which I just have to not add the routing tag.

Please confirm if it's also the case for Messaging, or if Messaging is automatically included in OCR like Talk channel for example

Thank you