Max
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Recent activity by Max-
That would be SO useful for us as well ! We didn't find any workaround except creating a child ticket instead of email.. (assigned to yourself then changing the requester). Not ideal.
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Hey, quick question about Messaging. If all agents are Invisible, does that mean an automatic message is gonna be sent saying that no agent is available ? Or is it something only firing when we're ...
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Hello, by default in my instance, for an end user, Zendesk sets the access as "can consult and modify their tickets only". Is it possible when import of the users to specify that this specific user...
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Hi Julio, thank you for your answer, However I don't think it's really instinctive to continue speaking for a client after an article suggestion.. would be ideal to have a "is it helpful" button :)
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Hi there, There is something I don't understand in here. A conversation comes to our Support instance through web widget (messaging). No agent answer, and exactly 10min after last message from the ...
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Hi there, There is something I don't understand in here. A conversation comes to our Support instance through web widget (messaging). No agent answer, and exactly 10min after last message from the ...
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mfg you're right, but a side conversation ticket is only available to send requests to agents or groups. In my case I need to reach out to people outside our organization so my only solution is email
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Hello Toby Sterrett 1. I am interested in using automations to send a reply to an individual side conversation.. I need to send an alert if the receiver of a side conversation doesnt reply in 24h. ...
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Hey there, Having an "issue" with our Messaging Bot.. We created with flowbuilder nice path and articles for what we needed. However, we still allow the bot to recommend articles (as a fallback opt...
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Hey there, so I have 2 questions : 1. Information collecting fields : it would be nice to be able to make them mandatory o no. As in I give the customer the option to give more details, but he can ...