Ben Fulton
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Activity overview
Latest activity by Ben Fulton-
Ben Fulton commented,
Is "Hours since assigned" a measure of the time since the ticket was assigned to *anyone* (the first assignment), or the hours since the *most recent* assignment, as in cases where a ticket is re-a...
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Ben Fulton commented,
What I'm looking for is the ability to create a backlog dataset that includes any custom ticket fields we have added. Unfortunately, it looks like this is not currently supported.
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Ben Fulton commented,
Two notification options I would very much like: Notification based on views Notification based on ticket tag Motivation: We intend to use the app for weekend coverage of urgent tickets, and I wo...
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Ben Fulton commented,
Hi Amy, Thanks for your response, but I'm afraid it does little to address our situation. First, let me go into a little more detail about what we require, and then let me clarify what I think we a...
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Ben Fulton commented,
Hi Amy, I have been struggling with developing this exact metric over the last couple of weeks myself, and our main problem is that we would also really like to be able to determine our custom firs...