Ben Fulton
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Total activity20
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Last activity
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Activity overview
Latest activity by Ben Fulton-
Ben Fulton commented,
Hi Graeme, Thanks—it turns out that the change is reported as an underlying tag change rather than reporting the field value's human readable name, which is not optimal. But at least I now know wha...
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Ben Fulton commented,
We really need two switches here—one for the user solving the problem when they follow a link to the article, and another that enables them to solve when they go to an *unlinked* article. What is h...
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Ben Fulton commented,
Hi Graeme, Unfortunately, our values do not look like numbers, so I tried building a metric that maps the string values to integers via a switch statement, but I am not getting any results. IF [Cha...
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Ben Fulton commented,
Our tickets have a multi-select field that we use to track the ticket escalation path through multiple tiers of support. If a ticket is assigned to one of those tiers, that tier's value will be add...
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Ben Fulton commented,
Regarding bulk update of existing users, I think we can muddle through by using bulk export to get the list and then perform a bulk update. However, bulk verification does not solve our email verif...
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Ben Fulton commented,
We recently realized that there are some features that we could make better use of by finally using organizations, and would like to create one organization for our internal users, based on a singl...
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Ben Fulton commented,
Is "Hours since assigned" a measure of the time since the ticket was assigned to *anyone* (the first assignment), or the hours since the *most recent* assignment, as in cases where a ticket is re-a...
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Ben Fulton commented,
What I'm looking for is the ability to create a backlog dataset that includes any custom ticket fields we have added. Unfortunately, it looks like this is not currently supported.
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Ben Fulton commented,
Two notification options I would very much like: Notification based on views Notification based on ticket tag Motivation: We intend to use the app for weekend coverage of urgent tickets, and I wo...
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Ben Fulton commented,
Hi Amy, I have been struggling with developing this exact metric over the last couple of weeks myself, and our main problem is that we would also really like to be able to determine our custom firs...