Ben Fulton
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Total activity31
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Last activity
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Activity overview
Latest activity by Ben Fulton-
Ben Fulton commented,
Drill-In also is not working for us, using a chart that previously had Drillthrough configured. Seeing this error in the console: The tooltip also renders poorly on the rightmost columns (better t...
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Ben Fulton commented,
Hi, I'm looking for some more precise answers about what Contributors can access. "...for instance, contributors can view some tickets, but cannot respond or otherwise interact with them." This see...
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Ben Fulton commented,
Hi Heather, Thanks! We don't have a need for this add on aside from outputting lists, so I'm hesitant to spend any time with it unless we know it can definitely create a customer list from a user s...
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Ben Fulton commented,
Is there any way that we can export a list of the users in a user segment to CSV/spreadsheet, either from Guide or via Explore?
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Ben Fulton commented,
Does anyone from Zendesk have input on my question from 20 days ago? https://support.zendesk.com/hc/en-us/articles/360022186134/comments/1260800283650
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Ben Fulton commented,
I'm trying to build a report that identifies the amount of time spent per update by the group the ticket was assigned to. Two years ago, a Zendesk rep posted this solution: You can achieve this Tim...
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Ben Fulton commented,
Hi Graeme, One final question—what I really want to do is build a graph of the *count* of each max value, so I can illustrate what percentage of each week's tickets where maximally escalated to eac...
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Ben Fulton commented,
Hi Graeme, Thanks—it turns out that the change is reported as an underlying tag change rather than reporting the field value's human readable name, which is not optimal. But at least I now know wha...
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Ben Fulton commented,
We really need two switches here—one for the user solving the problem when they follow a link to the article, and another that enables them to solve when they go to an *unlinked* article. What is h...
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Ben Fulton commented,
Hi Graeme, Unfortunately, our values do not look like numbers, so I tried building a metric that maps the string values to integers via a switch statement, but I am not getting any results. IF [Cha...