Amy Chen

We would like Zendesk to provide the attachment preview feature as soon as possible, and the attachment preview feature can cover as many file type like PDF/DOCX/JPG/HEIC, and add the option to one-click-to-download all the attachements in the same one ticket, so that we can handle the tickets much faster.

We would like Zendesk to provide the attachment (in .JPG/ .PDF/.DOCX format and so on ) preview feature as soon as possible, and we would like the Support attachment preview feature can cover as many file type as possible. Also, need an option of one click to download all attachements in the same one ticket

We are organisation providing services support services customers where it requires a lot of electronic documents of different file types to be sent through by customer via different channels, but agent in Zendesk will need to look at the document pretty much every day and on every single ticket, it will improve the efficiency for our agent if we can quickly preview the content then we can either move on with it or suggest customer to provide another copy etc rather than having to download every single of the documents to get it managed from file system level.