Arotar

Hello.

I have an application that will be uploaded to Zendesk.

My question is - how to make a trigger - that will run this application once new ticket will be created?

Another question here - how to send the ticket number as a parameter into the application?

Using Javascript.

Thanks.

Hello. Is there any information or any useful link?

Thanks!

Hello.
I still have questions here.

I was able to write API method call to add response as internal note with my application (as answers will be always different).

The only question I have left - I could not find how to run my application when new ticket is created (once I will pack and upload it to zendesk server ofc)

Kind regards!

Thank you. I will try this and will come back to you once finish with this part.

Anyway, if I succeed or not - I will post an update here.

Kind regards!

Yes, please. That will be helpful.

And no, I am pasting different notes, that's why I need the app to process this

Hello Tomas.

I have read about ZIS - this is not what I need I think. As I understand - ZIS allows to integrate Zendesk into my application. I would like to implement my application into Zendesk.

So, this is how it works for now:

1. I open a ticket that I received from client with ?zat=true

After that my application automatically put in the answer in response field (mean I calling client.invoke -> comment.appendText )

So all I need here (after packaging and uploading app, ofc) -
1. to automatically save pasted response as 'Internal Note'

2. To do this automatically once new ticket were created by client (so I do not need to open the ticket) (this part, as I understand, can be done via configured webhooks? like "ticket created -> call required application -> it process the ticket and save required internal note" ?)

Kind regards!

Hi Tomas.
Currently I have an app that adds required text into the 'reply' field on page load.

1. I want it to do it automatically, once ticket was created (mean, app is running on Zendesk server and process ticket without opening it, once it created)

2. Submit added text as internal note

Kind regards!

Hello Eric.

I am building app that will live in Zendesk ecosystem.

Thanks!

Hello

Are there any updates at least on any of items listed above?

Much thanks!

Hello. I am currently making an application that need to proceed tickets in background.

I would like to ask about few API methods that I didn't found:

1. Ticket created - how to handle via my app that there is a new ticket were created?

2. Submit internal note - I didn't find any possibility to submit an answer into the ticket, public reply nor internal note.

3. Is the app I'll upload will be always 'online' and listening or it should be done in some way via code?

Kind regards!