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Alex Plescan

Joined Oct 30, 2023

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Last activity Oct 11, 2024

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Latest activity by Alex Plescan

Alex Plescan commented,

CommentEnd users and organizations

Hey Eckhard Doll - thank you for your feedback, we'll bear it in mind and consider it as a feature request.

 

The reason we opted for the search syntax approach is that it's lot more flexible. Previously, we were only able to filter suspended/unsuspended users for deletion with a checkbox. Now with the search syntax, much more powerful search queries can help admins hone in on the exact users to delete more easily.

 

For example, users to delete can easily be found by tag now by searching for `tags:spam`, or if an admin wanted to delete users created before a given date, searching for `created<2024-09-01` will help find them. Deleting users based on these kinds of conditions with the old Bulk Delete experience would have created a lot of manual work for Zendesk admins.

 

For more info on the flexibility of our search syntax, you can see our Search reference here: https://support.zendesk.com/hc/en-us/articles/4408886879258-Zendesk-Support-search-reference

View comment · Posted Oct 11, 2024 · Alex Plescan

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Alex Plescan commented,

CommentEnd users and organizations

Hey Lisa N - yes! You can filter your customer list down to only show suspended users by searching for: `is_suspended:true` - more details on the search syntax here. That'll let you limit your bulk delete selection to suspended users only.

View comment · Posted Oct 09, 2024 · Alex Plescan

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