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Victor V

Joined Jun 01, 2023

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Last activity Jun 01, 2023

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Victor V commented,

CommentTicket editor, assignee, and requestor

Thank you for that.

I have a question though.

If An agent uses a customer as the Requester, the custom message received by the customer is "A new ticket has been created on your behalf"

However, situations where this new ticket is meant to be an escalation to the third party and we would not want third party to see the message "A new ticket has been created on your behalf."

What is the workaround?

View comment · Posted Jun 01, 2023 · Victor V

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