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Patrick Heck
Joined Feb 14, 2023
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Last activity Sep 20, 2023
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Latest activity by Patrick Heck
Patrick Heck commented,
Hi David, we also use Zendesk to provide support for users off different Shopify storefronts. So this feature would be very valuable for us.
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Patrick
View comment · Posted Sep 20, 2023 · Patrick Heck
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Patrick Heck created a post,
We are using Light Agents so involve external partners when we need help on a specific ticket. This is useful because we can also limit their rights, so they can only see the tickets they are supposed to see. However, they can always see our full list of customers, which is a problem for us. So I am suggesting to introduce a feature, that allows limiting the viewing permissions for Light Agents and make only customers' data visible, if they cooperate on a ticket of this very person.
Patrick
Posted Feb 14, 2023 · Patrick Heck
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