Recent searches


No recent searches

Magdalena BG (Admin)'s Avatar

Magdalena BG (Admin)

Joined Sep 07, 2023

·

Last activity Sep 27, 2023

Following

0

Followers

0

Total activity

6

Vote

1

Subscriptions

4

ACTIVITY OVERVIEW

Latest activity by Magdalena BG (Admin)

Magdalena BG (Admin) commented,

CommentTicket customization

Hi Zendesk Team,

I am exploring some potential translation capabilities in Agent workspace (Support).
New tickets (created via email or chat channels) may contain client specific abbreviations and/or wording – how can a list of such KNOWN wordings/Glossary be uploaded (made available) to Zendesk so that:

  • the translation feature either does NOT translate this specific wording

OR

  • the translation feature translates the specific wording as predefined in the "glossary"?

As an example:
the client uses the abbreviation "URt" (which means “urgent request”).
When a ticket with this abbreviation is created and the agent uses the translate feature:
• The ticket body is translated and URt abbreviation remains untranslated
• The ticket body is translated and URt abbreviation is replaced with its meaning (urgent request)

I've already reviewed a significant number of resources in the Support Knowledgebase, but I haven't found any information about similar case.

Thanks!

View comment · Posted Sep 07, 2023 · Magdalena BG (Admin)

0

Followers

0

Votes

0

Comments