Bradley Lowes
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Last activity
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Activity overview
Latest activity by Bradley Lowes-
Bradley Lowes commented,
Hi Tipene, Thanks for the update and guidance. However, I have tried to experiment with getting this set up and have had no luck. I would greatly appreciate further assistance on how to set this ...
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Bradley Lowes created a post,
Guide Article Down vote notification
AnsweredDoes anyone know how I can set up an email notification for when an article is down voted from our Guide help center? Not sure if this would be in the form of a trigger or automation? I have tried ...
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Bradley Lowes commented,
Hi everyone Does anyone know how I can create a trigger to email notify me when an article is down voted and when an article suggested by Answer Bot is marked not helpful? Thank You
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Bradley Lowes commented,
Hi all, I am looking to diagnose at what point does the answer bot transfer to an agent when an article is suggested?
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Bradley Lowes commented,
Mary O'Neill Thank you for the update
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Bradley Lowes commented,
5 Years since this post was created and we still do not have this functionality native to Zendesk. This lack of attention to something as important as GDPR is incredibly disappointing. Please provi...
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Bradley Lowes commented,
Any Updates on Zendesk creating native apps to cleanse users and organizations? The manual import and export of the data is incredibly tedious and time consuming. I realize there are third party so...
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Bradley Lowes created a post,
Enabling Callback Based on Specific Time Schedule
AnsweredOur team has limited availability over lunch time hours so we would like to enable the callback function based on our lunch period to negate missed and abandoned calls. Please advise the best appr...
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Bradley Lowes commented,
Hi all, Is there a way to bypass IVR for certain numbers? Some customers call our reception instead of our product support team and when they are transferred they have to be qualified once again. ...
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Bradley Lowes created a post,
IVR Routing by customer type and then enquiry type?
AnsweredIs there a way to set up IVR to collect the customer information prior to being connected with an agent? This would reduce the time our agents use to organize forms etc. We also receive many enquir...