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Vaibhav Shetty
Joined Apr 27, 2023
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Last activity May 28, 2024
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Latest activity by Vaibhav Shetty
Vaibhav Shetty commented,
Hi is there any way we can block the ticket creation in Zendesk using Keywords can you please add this functionality
View comment · Edited May 28, 2024 · Vaibhav Shetty
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Vaibhav Shetty commented,
Hi Tony thank you for the reply can you please help us creating a formula for calculating how many business days it took to solve the ticket after it got created
we are new to creating custom attributes and metrics because of that we are stuck in this case can you please help us
View comment · Posted May 24, 2024 · Vaibhav Shetty
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Vaibhav Shetty commented,
is there a way to calculate how long it took to solve the ticket after it got created, we have created a custom attribute to calculate the days, but we want to exclude the Saturday and Sunday from the calculated days can someone help me on the below formula
DATE_DIFF([Ticket solved - Date],[Ticket created - Date],"nb_of_days"). please anyone help me on this
View comment · Posted May 22, 2024 · Vaibhav Shetty
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Vaibhav Shetty commented,
is there a way to calculate how long it took to solve the ticket after it got created, we have created a custom attribute to calculate the days, but we want to exclude the Saturday and Sunday from the calculated days can someone help me on the below formula
DATE_DIFF([Ticket solved - Date],[Ticket created - Date],"nb_of_days"). please anyone help me on this
View comment · Edited May 22, 2024 · Vaibhav Shetty
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