Florian Burmann

sobiyaq m no i don't think so. after weeks of back and forth they said they will continue to look into the problem but there is no ETA on it

Hello Ethan, I will try to let you know what happened. The support team is still investigating this, they just confirmed

yes sure, I have created this ticket #11189591

I understand Eric,

But what I'm saying is that we have another Zendesk account with a "d3v-" prefix where also the Zendesk support account is not expired and it still happens the same way. 

I made a video of that too: https://www.dropbox.com/s/7tap8grxrek0rpt/zendesk_sell_oauth_issue_dev.mov?dl=0

The one and only reason seems to be that the “response_type" parameter is dropped in one of the redirects from the classic login to the new login.

Zendesk may have expired, but Zendesk Sell was not.
I was able to login and see the dashboard of Sell (with no "trial expired" warning) at the time I reported this.

You saw the error in the video right?
1. error when not logged in
2. once tried again and being logged in - no error (and thereafter)
i'm able to replicate this multiple times. and the same happens to new accounts with new trials as well as our developer account that is on a partner type/indefinite trial.

can you update me on anything the Sell team changes? or any chance to directly contact them?

Hi Eric, 

Thanks for your response!

That does not make much sense: The trial was not expired at the time I reported this. As being said if my browser is logged in it works. But when I have to login while I'm doing the authorization it fails. 

As you can see in my video it works after I logged in, with no problems.

Just to clarify, this is with Zendesk Sell (which redirects to the futuresimple domain), not the normal Zendesk Support oAuth apps.