Ben Chapman
Director of CX + Analytics at Homebridge Financial services. Currently deployed: Support Enterprise Multi-Brand, Chat, Talk, Guide and Explore. Avid Relate Event attendee and occasional speaker :). Still trying to find a problem Zendesk can’t solve.
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Activity overview
Latest activity by Ben Chapman-
Ben Chapman commented,
When bulk updating users I need to replace ALL the current tags with a new set in my CSV file. How do I title the column header to run the 'set tags' function that I assume would accomplish this g...
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Ben Chapman commented,
I've tested the following common three scenarios independently and arrived at different results. Has this been modified since originally released? If the REQUESTER replies and only removes some...
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Ben Chapman commented,
I've been trying to troubleshoot this with Chat Support for a few weeks to no avail. We have agents in different Departments; and as such, they are restricted to only seeing chats in their respect...
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Ben Chapman commented,
Hi, Is there a way so that if an Agent created a Private Note and it goes to another agent's email via CC, that when that email agent responds it remains an 'internal note'? The way it is setup tod...
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Ben Chapman commented,
Sweet! Thanks LIz!
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Ben Chapman commented,
Hey Jake, okay.. new problem i just realized.... I needed to make my HelpCenter responsive and the bootstrap css and js is over-riding the .js customization i added above. any advice on overcomin...
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Ben Chapman commented,
This works, except when a user, while on the form page, goes to login.. the result is the page refreshes to the default "/hc/en-us/requests/new", which.. if you've eliminated the drop-down, just sh...