Ben Chapman
Director of CX + Analytics at Homebridge Financial services. Currently deployed: Support Enterprise Multi-Brand, Chat, Talk, Guide and Explore. Avid Relate Event attendee and occasional speaker :). Still trying to find a problem Zendesk can’t solve.
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Activity overview
Latest activity by Ben Chapman-
Ben Chapman commented,
Thanks Nicole, We’re very cautiously proceeding with some internal desks soon. Having that info will be very helpful in putting us at ease as there is no longer a “revert” option available to anyo...
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Ben Chapman commented,
Hi, just following up on my original issues surrounding IE11 3 months ago. Has any progress been made on resolving the issues?
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Ben Chapman commented,
Hi Nicole, It sounds like I may have some time to migrate while the “wonky” formatting issues are resolved? If so, will those fixes be announced on this article? Thanks for the clarification, Ben
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Ben Chapman commented,
Is this compatible in IE11 now? Our internal employee helpdesk customers are on a company image that contains IE11 as their primary browser (as well as other external users on managed corporate sy...
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Ben Chapman created a post,
Apply Department On Widget Load (Not Customer Interaction)
I want chat agents that can only see Visitors in certain departments to see all the Visitors on specific URLs even before starting a chat (as the departments are specific to the url’s in which the ...
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Ben Chapman commented,
I've been trying to troubleshoot this with Chat Support for a few weeks to no avail. We have agents in different Departments; and as such, they are restricted to only seeing chats in their respect...
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Ben Chapman commented,
Hi, Is there a way so that if an Agent created a Private Note and it goes to another agent's email via CC, that when that email agent responds it remains an 'internal note'? The way it is setup tod...
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Ben Chapman commented,
Sweet! Thanks LIz!
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Ben Chapman commented,
Hey Jake, okay.. new problem i just realized.... I needed to make my HelpCenter responsive and the bootstrap css and js is over-riding the .js customization i added above. any advice on overcomin...
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Ben Chapman commented,
This works, except when a user, while on the form page, goes to login.. the result is the page refreshes to the default "/hc/en-us/requests/new", which.. if you've eliminated the drop-down, just sh...