Ben Chapman
Director of CX + Analytics at Homebridge Financial services. Currently deployed: Support Enterprise Multi-Brand, Chat, Talk, Guide and Explore. Avid Relate Event attendee and occasional speaker :). Still trying to find a problem Zendesk can’t solve.
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Activity overview
Latest activity by Ben Chapman-
Ben Chapman commented,
Hi Nicole, It sounds like I may have some time to migrate while the “wonky” formatting issues are resolved? If so, will those fixes be announced on this article? Thanks for the clarification, Ben
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Ben Chapman commented,
Is this compatible in IE11 now? Our internal employee helpdesk customers are on a company image that contains IE11 as their primary browser (as well as other external users on managed corporate sy...
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Ben Chapman created a post,
Apply Department On Widget Load (Not Customer Interaction)
I want chat agents that can only see Visitors in certain departments to see all the Visitors on specific URLs even before starting a chat (as the departments are specific to the url’s in which the ...
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Ben Chapman commented,
I've been trying to troubleshoot this with Chat Support for a few weeks to no avail. We have agents in different Departments; and as such, they are restricted to only seeing chats in their respect...
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Ben Chapman commented,
Hi, Is there a way so that if an Agent created a Private Note and it goes to another agent's email via CC, that when that email agent responds it remains an 'internal note'? The way it is setup tod...
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Ben Chapman commented,
Sweet! Thanks LIz!
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Ben Chapman commented,
Hey Jake, okay.. new problem i just realized.... I needed to make my HelpCenter responsive and the bootstrap css and js is over-riding the .js customization i added above. any advice on overcomin...
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Ben Chapman commented,
This works, except when a user, while on the form page, goes to login.. the result is the page refreshes to the default "/hc/en-us/requests/new", which.. if you've eliminated the drop-down, just sh...