Oanh Chau

1. Support
2. ...
3. Ticket customization
4. Activating custom ticket statuses

Hi, May I custom statuses for a specific group?

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• Oanh Chau
• Created September 08, 2023 19:56
• 0 votes

1. Agent guide
2. Ticket basics
3. Understanding when email replies become public or private comments

Hi Zendesk, if I want below inbound emails become public, what should I do? "If the author is an end user and is NOT the requester or a CC on the ticket, the comment will be private."  

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• Oanh Chau
• Created August 25, 2023 04:24
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Side Conversation Improvements

Hi Zendesk, +1 on this. Any update? It has been almost 2 years since this topic started, but there is no solution yet? :(

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• Oanh Chau
• Created April 05, 2023 04:30
• 1 vote

1. Explore
2. ...
3. Building reports
4. Using metrics and attributes in reports

Hi, I would like to make report as the following format, could you please show me how to do this?

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• Oanh Chau
• Created March 13, 2023 08:58
• 0 votes