Sergey Kandaurov

1. People
2. ...
3. Team members and groups
4. Understanding and checking agent seat usage

If we have 10 people, but only max 3 are on duty at the same time, do we need 10 seats or 3 seats? Can we reassign roles between accounts daily?

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• Sergey Kandaurov
• Created January 21, 2023 16:27
• 0 votes

1. Talk
2. ...
3. Managing Talk
4. Managing overflow calls and after-hours routing with Talk

Yes, that's right. I've upgraded to the Professional plan, and now see the option on a separate tab. 

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• Sergey Kandaurov
• Created January 19, 2023 17:20
• 1 vote

1. Talk
2. ...
3. Managing Talk
4. Managing overflow calls and after-hours routing with Talk

We are new to Zendesk, and overflow function looks exactly what we need. However, I do not see the overflow option in the UI. 

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• Sergey Kandaurov
• Created January 19, 2023 13:27
• 0 votes