Jennifer Gillespie
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Total activity29
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Last activity
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Activity overview
Latest activity by Jennifer Gillespie-
Jennifer Gillespie commented,
So in my testing of this new feature it looks like this new feature activates even on new tickets for the 1st group it goes to if they are part of a Group SLA Policy. I was hoping that this Group ...
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Jennifer Gillespie created a post,
Allow End Users to Solve Tickets assigned to a group
Current functionality only allows an end user to solve a ticket that's actively assigned to a single user. So the issue with how that works is that it requires the ticket to be assigned to a perso...
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Jennifer Gillespie commented,
Sabra Thank you for your honesty. My initial thought is that if Zendesk doesn't feel that their delivered option isn't good enough for them to use on their own tickets, then Zendesk should FIX IT t...
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Jennifer Gillespie commented,
I have End users that would like to see the following options on the Guide side within My Activities: Ability to export all Open tickets under My requests, requests I'm cc'd on, Organization requ...
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Jennifer Gillespie commented,
Thank you Viktor Osetrov but that doesn't work for the end users who only have access to Guide. Is there anything in the works by Zendesk to enhance the End user experience to allow them to do a b...
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Jennifer Gillespie commented,
David Gillespie, Thank you for the reply. That is the step I have not done yet. I wanted to first reach out to make sure there weren't any other recommendations before giving that a try.
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Jennifer Gillespie commented,
Our sync stopped working several months ago and now we just get a "Failed: 500 Internal Server Error" every time Zendesk tries to send an update to Hubspot. I can't find any documentation for how ...
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Jennifer Gillespie commented,
When will we have access to the Survey option for our site that I received when my ticket with Zendesk support closed? Here's what it looks like:
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Jennifer Gillespie commented,
We are adding host mapping and I noticed an odd behavior. We can use the host mapping for end users to get to our Help Center and log in as desired; however, when they click "Sign In" the logon sc...