Jennifer Gillespie
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Total activity61
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Last activity
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Recent activity by Jennifer Gillespie-
This request has been around for quite a while and is obviously a pain point for many of us who use Zendesk. Can we get an update on when (not if) this will become available so that we can stop wa...
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How does enabling 2 -factor authentication impact Webhooks?
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So in my testing of this new feature it looks like this new feature activates even on new tickets for the 1st group it goes to if they are part of a Group SLA Policy. I was hoping that this Group ...
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Sabra Thank you for your honesty. My initial thought is that if Zendesk doesn't feel that their delivered option isn't good enough for them to use on their own tickets, then Zendesk should FIX IT t...
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I have End users that would like to see the following options on the Guide side within My Activities: Ability to export all Open tickets under My requests, requests I'm cc'd on, Organization requ...
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Thank you @... but that doesn't work for the end users who only have access to Guide. Is there anything in the works by Zendesk to enhance the End user experience to allow them to do a bulk export?
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David Gillespie, Thank you for the reply. That is the step I have not done yet. I wanted to first reach out to make sure there weren't any other recommendations before giving that a try.
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Our sync stopped working several months ago and now we just get a "Failed: 500 Internal Server Error" every time Zendesk tries to send an update to Hubspot. I can't find any documentation for how ...
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When will we have access to the Survey option for our site that I received when my ticket with Zendesk support closed? Here's what it looks like:
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We are adding host mapping and I noticed an odd behavior. We can use the host mapping for end users to get to our Help Center and log in as desired; however, when they click "Sign In" the logon sc...