Jennifer Gillespie
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Total activity61
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes9
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Subscriptions28
Activity overview
Latest activity by Jennifer Gillespie-
Jennifer Gillespie commented,
Shaun Murray No. I have not received any feedback on this one from Zendesk.
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Jennifer Gillespie commented,
What about seeing how much time each agent spent on a ticket (1 ticket, all tickets for 1 day)?
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Jennifer Gillespie commented,
Agree with Eleanor...the team typically looks back at tickets they've worked when a similar one comes in. Only having the search option for this creates a lot more time to get to what they want to...
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Jennifer Gillespie commented,
Please reconsider...since Zendesk has an event option it would be easy enough to have in the event and audit trail for any edits just like it does for any field value that is updated over time. Of...
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Jennifer Gillespie commented,
Shawna James I can make note of that; however, you might want to make sure your Support folks know that as they are the ones that sent me to this location and told me to log it here.
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Jennifer Gillespie created a post,
Enhanced Followers and Changes to how CC's work (visibility)
So we really like the idea of using Followers; however, losing quick visibility to if folks are cc'd or not on the ticket is going to create extra work for my team. With the old functionality anyo...
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Jennifer Gillespie commented,
So we really like the idea of using Followers; however, losing quick visibility to if folks are cc'd or not on the ticket is going to create extra work for my team. With the old functionality anyo...
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Jennifer Gillespie commented,
Sydney Neubauer Interesting. That honestly is super unhelpful for us when we sometimes just need to see who's been cc'd without having to write/start a public reply. We regularly save/add new cc...
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Jennifer Gillespie commented,
I noticed when I enabled Followers that I no longer get the box to show me who's a 'CC' on the ticket also. Why is that box disappear when the Followers are enabled OR I opt to use the new CC and ...
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Jennifer Gillespie commented,
Adding my vote to let you know that my agents hate having to close the translate box on EVERY ticket. Adding this type of feature should also have either a global setting or a setting on the user ...