Jennifer Gillespie
-
Total activity45
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes7
-
Subscriptions23
Comments
Recent activity by Jennifer Gillespie-
Adding my vote to let you know that my agents hate having to close the translate box on EVERY ticket. Adding this type of feature should also have either a global setting or a setting on the user ...
-
I'm pretty sure we are experiencing a bug due to this roll out in the Agent Workspace. My Team members are intermittently getting a pop-up when assigning tickets to another group (which is not mark...
-
So I reported an issue a couple weeks ago on a marketplace theme (Zendesk 11620548) where there is some very odd behavior in the request area with this Beta functionality. Zendesk indicated that i...
-
Have you taken into consideration that some lines of business have various statutes on requirements for how long they have to keep/retain ANY correspondence with their clients? For example, federal...
-
This request has been around for quite a while and is obviously a pain point for many of us who use Zendesk. Can we get an update on when (not if) this will become available so that we can stop wa...
-
How does enabling 2 -factor authentication impact Webhooks?
-
So in my testing of this new feature it looks like this new feature activates even on new tickets for the 1st group it goes to if they are part of a Group SLA Policy. I was hoping that this Group ...
-
Sabra Thank you for your honesty. My initial thought is that if Zendesk doesn't feel that their delivered option isn't good enough for them to use on their own tickets, then Zendesk should FIX IT t...
-
I have End users that would like to see the following options on the Guide side within My Activities: Ability to export all Open tickets under My requests, requests I'm cc'd on, Organization requ...
-
Thank you Viktor Osetrov but that doesn't work for the end users who only have access to Guide. Is there anything in the works by Zendesk to enhance the End user experience to allow them to do a b...