Jennifer Gillespie
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Total activity61
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Last activity
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Member since
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Following0 users
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Votes9
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Comments
Votes on activity by Jennifer Gillespie-
Have you taken into consideration that some lines of business have various statutes on requirements for how long they have to keep/retain ANY correspondence with their clients? For example, federal...
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Adding my vote to let you know that my agents hate having to close the translate box on EVERY ticket. Adding this type of feature should also have either a global setting or a setting on the user ...
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Please reconsider...since Zendesk has an event option it would be easy enough to have in the event and audit trail for any edits just like it does for any field value that is updated over time. Of...
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I'm pretty sure we are experiencing a bug due to this roll out in the Agent Workspace. My Team members are intermittently getting a pop-up when assigning tickets to another group (which is not mark...
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This request has been around for quite a while and is obviously a pain point for many of us who use Zendesk. Can we get an update on when (not if) this will become available so that we can stop wa...
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Sabra Thank you for your honesty. My initial thought is that if Zendesk doesn't feel that their delivered option isn't good enough for them to use on their own tickets, then Zendesk should FIX IT t...
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We are adding host mapping and I noticed an odd behavior. We can use the host mapping for end users to get to our Help Center and log in as desired; however, when they click "Sign In" the logon sc...
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Shaun Murray No. I have not received any feedback on this one from Zendesk.
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What about seeing how much time each agent spent on a ticket (1 ticket, all tickets for 1 day)?
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Agree with Eleanor...the team typically looks back at tickets they've worked when a similar one comes in. Only having the search option for this creates a lot more time to get to what they want to...