Christophe De Clercq (June)

1. Objects and rules
2. ...
3. Business rules
4. Setting your schedule with business hours and holidays

Thank you Brandon Tidd, that was helpful and makes sense. I guess there is no way to recalculate the metric for historical data 'on demand' ?

• View comment
• Christophe De Clercq (June)
• Created February 06, 2023 08:57
• 0 votes

1. Objects and rules
2. ...
3. Business rules
4. Setting your schedule with business hours and holidays

Should the explore metrics based on business hours immediately be adjusted after updating a schedule? Or does it take a while to recalculate for past tickets?

• View comment
• Christophe De Clercq (June)
• Created February 03, 2023 12:36
• 0 votes