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Alicia Vierra's Avatar

Alicia Vierra

Joined May 18, 2023

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Last activity May 18, 2023

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Latest activity by Alicia Vierra

Alicia Vierra commented,

CommentWeb Widget documentation

We are just getting started and have set up messaging with a bot on the channel.  We are not using the chat product but have found chats will pass through to support fine when we use a transfer to agent step in an answer.

We would like to create some answers where we collect information and a ticket gets logged, but without the user being transferred to an agent, is that possible?

Also, is there anywhere for us to see the user's conversation history with the bot, if they leave without ever being transferred to an agent?  I know we can get analytics, but even with the "ask if question resolved" step that just got added back, is that history anywhere?

View comment · Posted May 18, 2023 · Alicia Vierra

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