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Tanner

Joined Aug 15, 2023

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Last activity Aug 15, 2023

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Tanner commented,

CommentSlack integration

We have a trigger set up that sends tickets to a channel given certain criteria, but we still have to create a separate side conversation to collaborate on that issue in Slack. Is there a way we can turn that entry in Slack created by the trigger into the side conversation? We want to avoid having multiple threads for an issue and make it easy for agents to coordinate with engineering without needing to leave Zendesk and hunt down Slack threads. Thanks! 

View comment · Posted Aug 15, 2023 · Tanner

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