Recent searches
No recent searches

Gabriel Pavel
Joined Jan 18, 2023
·
Last activity Feb 13, 2024
Following
0
Followers
0
Total activity
8
Vote
1
Subscriptions
3
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Gabriel Pavel
Gabriel Pavel commented,
Automate My Store thanks, but I do not see this option in the configuration screen. Is it something new? Do I need to somehow update the app?
I have:
App details
Version: 2.7.0
View comment · Edited Feb 13, 2024 · Gabriel Pavel
0
Followers
0
Votes
0
Comments
Gabriel Pavel commented,
Nice addon, would be good if in case we use the "Disable automatic selection of address for agents in the following groups" the agent is asked to select a email instead of sending the ticket with the default email address. Or any other way to make sure the user confirms the selected email before sending.
View comment · Posted Nov 07, 2023 · Gabriel Pavel
0
Followers
0
Votes
0
Comments
Gabriel Pavel created a post,
Basically I want to have a way to programmatically get the XXXXX id from this url: [organization].zendesk.com/agent/users/XXXXX/requested_tickets. As I understand this id is the one that identify the customers on zendesk side.
My idea was to create a webhook that is sent when a new customer is created in zendesk, but I don't see any way in which I can create a trigger under Business rules for such event. Also, when adding the webhook there is option that instead of trigger the webhook is triggered by a zendesk event, but also in that list there doesn't seem to exist this action. Beside this id I also need customer email, but I guess that one is easier to add.
Edited Mar 28, 2023 · Gabriel Pavel
0
Followers
2
Votes
0
Comments
Gabriel Pavel commented,
it would be good if this page would accept the query string as GET parameter in URL, smth like: https://xxxx.zendesk.com/agent/user_filters?searchEndUsers=testUser. In this way it would be simple to deep link to user from external systems without having to know the userid (in order to build smth like: https://xxxx.zendesk.com/agent/users/7379931683356/requested_tickets
View comment · Posted Jan 18, 2023 · Gabriel Pavel
0
Followers
0
Votes
0
Comments