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Gabriel Pavel

Joined Jan 18, 2023

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Last activity Feb 13, 2024

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Latest activity by Gabriel Pavel

Gabriel Pavel commented,

Community comment Feedback - Apps and integrations (Platform)

Automate My Store  thanks, but I do not see this option in the configuration screen. Is it something new? Do I need to somehow update the app? 

I have:

App details

Version: 2.7.0

View comment · Edited Feb 13, 2024 · Gabriel Pavel

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Gabriel Pavel commented,

Community comment Feedback - Apps and integrations (Platform)

Nice addon, would be good if in case we use the "Disable automatic selection of address for agents in the following groups" the agent is asked to select a email instead of sending the ticket with the default email address. Or any other way to make sure the user confirms the selected email before sending.

View comment · Posted Nov 07, 2023 · Gabriel Pavel

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Gabriel Pavel created a post,

Post Q&A - Apps and integrations

Basically I want to have a way to programmatically get the XXXXX id from this url: [organization].zendesk.com/agent/users/XXXXX/requested_tickets. As I understand this id is the one that identify the customers on zendesk side.

 

My idea was to create a webhook that is sent when a new customer is created in zendesk, but I don't see any way in which I can create a trigger under Business rules for such event. Also, when adding the webhook there is option that instead of trigger the webhook is triggered by a zendesk event, but also in that list there doesn't seem to exist this action. Beside this id I also need customer email, but I guess that one is easier to add.

 

Edited Mar 28, 2023 · Gabriel Pavel

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Gabriel Pavel commented,

CommentEnd users and organizations

it would be good if this page would accept the query string as GET parameter in URL, smth like: https://xxxx.zendesk.com/agent/user_filters?searchEndUsers=testUser. In this way it would be simple to deep link to user from external systems without having to know the userid (in order to build smth like:  https://xxxx.zendesk.com/agent/users/7379931683356/requested_tickets

View comment · Posted Jan 18, 2023 · Gabriel Pavel

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