Michael Jagt
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Total activity20
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Last activity
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Member since
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Activity overview
Latest activity by Michael Jagt-
Michael Jagt commented,
Onur Okutan We have the Support SDK which I believe is the same as the Messenger SDK? (As you definitely know, nobody understands all your 17 different SDKs) and we are not getting the option for m...
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Michael Jagt commented,
Mick O'Donnell You've mentioned back in 2021 and 2022 that this was high priority on your roadmap and that it would be released in 2022. Now we're closing 2023 and it's still not there - what is go...
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Michael Jagt commented,
Haha Hiedi Kysther, they just replied back to me with the exact same reply as the 5 other support agents. Telling me to enable Messaging routing which I have already enabled. They even confirmed in...
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Michael Jagt commented,
Zendesk support is by far the most abysmal support I have ever seen 😅 Joyce can you please help us here..?
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Michael Jagt commented,
Joyce can you check the above. Your support team offers 0 help here and don't know why or care to escalate or reply to messages.
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Michael Jagt commented,
Currently experiencing a huge problem with Zendesk and I hope someone here can help us.I have enabled automatic routing of tickets with a capacity of 1 email, 1 messaging and 1 phone. But if you ha...
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Michael Jagt commented,
This feature flag is bugged - has no effect.
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Michael Jagt commented,
How do I set up a trigger/automation that tags missed calls?
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Michael Jagt commented,
This is 100% a must. Can you (the product team) please move this up to be implemented asap?
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Michael Jagt created a post,
Make Web Widget show conversation history
How do you set up the Messaging (Web Widget) so that the customers once logged in can see their conversation history?It looks like it just continues in one eternal chat that never closes for the cu...