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Mark Oliver Manalo

Joined Aug 21, 2023

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Last activity Jul 15, 2024

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ACTIVITY OVERVIEW

Latest activity by Mark Oliver Manalo

Mark Oliver Manalo commented,

CommentWorkflow best practices and recipes

Hi Zendesk CS, 

 

Is there a way I can configure the date the date below in schedule report? As it keeps on sending the past 30 days by default, instead of me selecting the date ranges I want to receive. 

 

Looking forward for any response.

 

Best, 

Mark 

 

View comment · Posted Jun 18, 2024 · Mark Oliver Manalo

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Mark Oliver Manalo commented,

CommentTicket customization

Hi, this is difficult to follow. Where do we start? lol @Christine. 

View comment · Posted Aug 25, 2023 · Mark Oliver Manalo

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Mark Oliver Manalo commented,

CommentTicket customization

Will this feature able to help us identify call/chat/email drivers? I have used zendesk before (2020-2022), and able to add disposition, and call driver, not sure if this is the right way to follow. Can someone help. Audrey Ann Cipriano

View comment · Posted Aug 21, 2023 · Mark Oliver Manalo

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