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Alexis Davidson

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Activity overview

Latest activity by Alexis Davidson
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    Alexis Davidson created a post,

    Using OpenAI in Zendesk App

    1. Community
    2. Zendesk Apps Framework (ZAF) Q&A

    I'm trying to submit an App that is using the openai api. It got rejected due to my inability to safely store the openai api key, or use Oauth in some way. Has anyone an idea how I can achieve this...

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    Alexis Davidson created a post,

    Exported ticket conversations in bad format

    1. Community
    2. Zendesk SDKs

    I'm working with exported ticket conversations as .JSON   In the provided conversation history, this is a correct format of a message:"author_id": 372213870758,"body": "Hello, I want to check if i ...

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    Alexis Davidson created a post,

    Callback for new conversation message

    1. Community
    2. Zendesk SDKs

    Hi there, Is it possible to have a callback in my app that listens to when the end user has sent a new message? I would like my app to update automatically as soon as the end user sends a message. ...

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    Alexis Davidson commented,

    1. Community
    2. Zendesk SDKs
    3. App's parameter

    Thank you Christopher Stock that's what I needed! I'm sorry I'm having a difficult time finding the what I need in the docs even after researching online as well. Apparently when testing locally, I...

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    Alexis Davidson created a post,

    App's parameter

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    1. Community
    2. Zendesk SDKs

    Hi, is it possible to have the admin save a parameter in our custom app?In my use case, I make calls to external APIs and I would like the user of my app to enter their own API keys that is to be u...

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    Alexis Davidson commented,

    1. Community
    2. Zendesk SDKs
    3. Fill the agent's textbox

    Yes Greg that was it. Thank you so much for the great support

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    Alexis Davidson created a post,

    App not showing anymore

    1. Community
    2. Zendesk SDKs

    Hi, I'm using https://github.com/zendesk/app_scaffolds/tree/master/packages/react And everything was working fine until today. I actually didn't change the code of my app but now I cannot see it on...

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    Alexis Davidson commented,

    1. Community
    2. Zendesk SDKs
    3. Fill the agent's textbox

    Thank you for your reply. My goal is to fill the Box as shown in the attached image. I'm having difficulties to find the right object in the docs for this.Thanks

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    Alexis Davidson created a post,

    Fill the agent's textbox

    1. Community
    2. Zendesk SDKs

    Hi, I would like my custom App to enter some text in the Agent's textbox. How can I achieve that? My app is a ticket sider bar app. Thanks!

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    Alexis Davidson commented,

    1. Community
    2. Zendesk SDKs
    3. zcli Cannot read properties of undefined (reading 'ux')

    That worked, thanks

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