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Alexander M
Joined Jan 21, 2023
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Last activity Apr 21, 2023
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Latest activity by Alexander M
Alexander M commented,
Here is how we are dealing in our company with ending chats through messaging: when an agent marks a chat as Solved there is a trigger that adds a specific tag to that chat. So we have set up another trigger that fires and moves the status of the chat, that contains that tag, from Solved to Closed.
This way, if a user comes back after some time and writes anything in the chat window - this opens up as a new chat on our support side, not the continuation of an old chat.
View comment · Posted Apr 21, 2023 · Alexander M
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Alexander M commented,
Voting for this feature too. Extremely unfriendly for users to have one endless conversation in chat without possibility to start a new conversation. Strange though that Zendesk team has implemented a solution for their bot already.
View comment · Posted Jan 29, 2023 · Alexander M
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Alexander M commented,
Dane Looks like this option does not work with Messaging. I tried to set up this trigger but it still does not show up when no agent is online.
View comment · Posted Jan 26, 2023 · Alexander M
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Alexander M commented,
I have a question how to set up a flow builder to trigger a message when all agents are offline? There is an option to include Business Hours condition, which is fine. But there can be a situation when the hours are open, yet no free agent is available at the moment. So the bot simply shows a message that the chat is being transferred to an agent without any warning, that no agents are available. So I want to know if it is possible to set a condition in Flow builder to check agents availability status?
View comment · Posted Jan 21, 2023 · Alexander M
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